Shipping policy

Rainy Day Studios Shipping Policy

We currently ship to addresses within the United Kingdom only, excluding Northern Ireland.

Orders are processed and dispatched Monday to Saturday. We do not dispatch orders on Sundays, Bank Holidays, Public Holidays or any other advertised business closure days.

Please allow 1–3 working days for your order to be processed before dispatch. Once your order has been shipped, delivery will typically take 3–5 working days. These timeframes are provided as estimates only and are not guaranteed.

Whilst we always aim to dispatch and deliver orders as quickly as possible, delays may occasionally occur due to circumstances outside of our control, including but not limited to adverse weather, transport disruption, industrial action, or delays within the postal network.

All orders are shipped using Royal Mail. For the latest information regarding service updates, disruptions or delivery delays, please refer to Royal Mail's official service updates.

 

Order Processing

Orders are processed in the order they are received. During particularly busy periods, such as new product launches, seasonal events or promotional sales, processing times may be slightly longer than usual.

If your order contains multiple items, we will usually dispatch everything together once your full order is ready.

 

Handmade, Personalised and Custom Products

Handmade products, personalised items, commissions and custom-made orders may require additional processing time before they are ready for dispatch.

Where an extended processing time applies, this will be clearly stated within the product description, on the relevant product page, or communicated directly to you during the commission process before work begins.

By placing an order for these products, you acknowledge and accept the stated production times before dispatch.

 

Temporary Store Closures

From time to time, Rainy Day Studios may temporarily close for holidays, events or other operational reasons.

Where this happens, a notice will be displayed on our website before you place your order. Any orders placed during this period will be processed and dispatched once the store reopens.

 

Shipping Address

Please ensure that your delivery address is correct before completing your order. We cannot be responsible for delays or additional costs resulting from incorrect or incomplete address information supplied at checkout.

If you notice an error after placing your order, please contact us as soon as possible at support@rainydaystudios.co.uk. Whilst we will do our best to help, we cannot guarantee changes can be made once an order has entered processing or has been dispatched.

 

Delivery Issues

If your order has not arrived within a reasonable time after dispatch, please contact us at support@rainydaystudios.co.uk and we'll be happy to assist.

Where appropriate, we may ask you to allow additional time for delivery or wait until Royal Mail's recommended timeframe has passed before a parcel can be considered lost and an investigation can begin.

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.